DermNurse ensures the purity and quality of our product lines. Customers may request a product exchange, or in-store credit for products returned due to allergy, dissatisfaction with product performance, or defective products.
If for any reason you are unhappy with the products or services provided, we would like to have an opportunity to have you come back to be assessed. At that time we will work together with you to come to a resolution. We accept returns for skin care products purchased from DermNurse Medical Aesthetics for an in-store credit only. Skin care products are returnable within 30 days of purchase. All returns are subject to inspection, as we cannot accept returns on over half used or empty products. Items must be received before the credit or exchange is processed. We do not issue refunds/in-store credit for trial sizes, make-up, oral supplements, eyelash serum, or gift cards.
All services performed are 100% non refundable.
No refunds will be issued in the form of cash, cheque, debit or credit.